Returns & Exchanges
At Oakvalleydesigns, we want you to love your home decor; if you are not completely satisfied, you can return eligible items within 30 days of delivery for a full refund. Please ensure all items are in their original packaging and unused condition to qualify for a return.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to start the process.
Prepare Your Package
Carefully pack the items in their original boxes with all protective inserts to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our workshop inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing